Shipping and Delivery
Under normal circumstances our mainland UK shipping costs are £2.95 for any order.
There are however a number of products that we stock that are either bulky or deemed hazardous by the Royal Mail. What constitutes a bulky item shall be at Battlefield Hobbies Limited’s discretion, hazardous items are those deemed so by the Royal Mail. For these types of items we have to use a courier service and in this case the cost will vary depending on size and weight etc.
Should your item fall into one of these categories we will contact you.
At present we have suspended our overseas shipping until the various changes regarding UK and EU VAT laws and the massive increases in shipping costs to some destinations have stabilised.
When you place an order for items that are in stock if the order is placed before 1:00pm then we aim to despatch it on the same day. Orders received after 1:00pm will be shipped on the next working day.
Goods damaged in transit
If your package arrives damaged, please ensure the carrier is notified at the time of delivery and do not sign for the package as undamaged. For a valid claim to be made, please contact us within 24 hours of receipt and keep all the external packaging with the damaged product.
All of our items are sent via a recorded method of delivery. If an item cannot be delivered it will be held at your local sorting office. Items are not held indefinitely and will eventually be returned to us. You will be charged further shipping should you wish for the items to be re-dispatched. We attempt to contact all customers whose items are returned to us.
If you choose not to have the item re-sent the original amount charged for shipping will not be refunded.
Cancellation and returns
If you are not 100% satisfied with your purchase from Battlefield Hobbies, you can return your items for a full refund within 7 days of the original delivery date.