Terms & Conditions

About Us

This website www.BattlefieldHobbies.co.uk is owned and operated by

Battlefield Hobbies Limited
17 Brunel Close
Drayton Fields Industrial Estate
Daventry
NN11 8RB

VAT number (GB) 224461626

Registered Number 09806265
Registered in England

Email: info@battlefieldhobbies.co.uk
Tel: 01327 702001

If you need to contact us please use the details above.

Make a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

This contract is covered by English law.

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

How to place an order

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01327 702001.

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

Shipping and Delivery

Mainland UK

Under normal circumstances our mainland UK shipping costs are £2.95 for any order with a value of under £80 and free for order over £80.

There are however a number of products that we stock that are either bulky or deemed hazardous by the Royal Mail. What constitutes a bulky item shall be at Battlefield Hobbies Limited’s discretion, hazardous items are those deemed so by the Royal Mail. For these types of items we have to use a courier service and in this case the cost will vary depending on size and weight etc.

Should your item fall into one of these categories we will contact you.

Overseas

Overseas shipping is charged based on the weight and destination.

Shipping Times

When you place an order for items that are in stock if the order is placed before 1:00pm then we aim to despatch it on the same day. Orders received after 1:00pm will be shipped on the next working day.

Goods damaged in transit

If your package arrives damaged, please ensure the carrier is notified at the time of delivery and do not sign for the package as undamaged. For a valid claim to be made, please contact us within 24 hours of receipt and keep all the external packaging with the damaged product.

Undeliverable Items

All of our items are sent via a recorded method of delivery. If an item cannot be delivered it will be held at your local sorting office. Items are not held indefinitely and will eventually be returned to us. You will be charged further shipping should you wish for the items to be re-dispatched. We attempt to contact all customers whose items are returned to us.

If you choose not to have the item re-sent the original amount charged for shipping will not be refunded.

Cancellation and returns

If you are not 100% satisfied with your purchase from Battlefield Hobbies, you can return your items for a full refund within 7 days of the original delivery date.

Please advise us by email to returns@battlefieldhobbies.co.uk within 7 days of the date of delivery. You will then be issued a returns form, which must be completed and returned with your items.

Returns must be unopened, in the state you received them, and in the original packaging.

Please note that you will be responsible for the return shipping amount and that we cannot accept returned merchandise without a Return Material Authorisation (RMA).

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Goods damaged in transit

If your package arrives damaged, please ensure the carrier is notified at the time of delivery and do not sign for the package as undamaged. For a valid claim to be made, please contact us within 24 hours of receipt and keep all the external packaging with the damaged product.

Faulty Goods / Guarantee

If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.

The cost of returning goods to us is your responsibility, however on inspection we will refund the cost of returning your item using an economy recorded service. We will not refund the cost of using express services. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

Liability

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

Website Disclaimer for: www.BattlefieldHobbies.co.uk

This disclaimer details our obligations to you regarding our website.

Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

Use of Website

You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

Copyright

All Website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Battlefield Hobbies Limited or by the original creator of the material. ALL RIGHTS ARE RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this site for the sole purpose of placing an order with Battlefield Hobbies Limited or for using this site as a shopping resource. Any other use of materials on this site – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of Battlefield Hobbies Limited is strictly prohibited.

Visitor Conduct

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

Product Review Guidelines

Much as we would love to be able to say we know everything there is about everything we sell that is not the case, so if you’ve purchased a product from us we’d love to hear from you. All we ask is that you take these guidelines into account to ensure our reviews are as informative as possible.

Reviews are something that can help other people in their buying decisions so try to make them something that you would be pleased to read yourself.

We reserve the right to remove reviews if they contain:

  • Content not specific to product
  • Advertising or Promotion
  • Objectionable terms or phrases
  • References or links to competitors

Site Uptime

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

Links to and From other websites

Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Exclusion of Liability

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

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